BEYOND MEASURE: The Big Impact of Small Changes was first published in 2015
A powerful manifesto for CEOs and managers alike, Beyond Measure reveals how organizations can make huge changes with surprisingly small steps. In this wise and witty guide to creating strong company cultures, business leader Margaret Heffernan lays the groundwork for a new kind of thinking: Organizations can create seismic shifts by making deceptively small changes.
Far beyond a prescriptive list, this book spills over with fascinating anecdotes from organizations around the world. Heffernan reveals the surprisingly small changes any organization can make and discusses how to empower every person as a leader; how to open channels for real, active listening; the importance of cutting back hours (and also leaning into crunch time); why leaving the office does wonders for your working brain; how conflict works as an essential tool for creative thinking; why companies that actively solicit involvement beyond their walls are so much more effective and how simple activities strengthen social capital between workers.
Packed with compelling stories and startling statistics, Heffernan takes readers on a tour around the globe. Drawing from her years of experience as a business leader, she ultimately proves that it's often the small changes that make the greatest, most lasting impact.
This book is aimed at everyone - from the CEO to the janitor - who wants a better place to work. It looks at the accumulation of small, everyday thoughts and habits that generate and sustain culture: ways of speaking, listening, arguing, thinking, seeing. These aren't multimillion dollar, multi-year programs; these are small steps that anyone can take at any time, the small steps that mark the beginning of big change.